Returns & Refunds

We want you to feel confident in every tweestbd purchase. If an item arrives damaged, defective, or significantly different from the description, please contact our customer care team within a reasonable time after delivery.

To help us review your case faster, keep your order number ready and share clear photos of the product and packaging where applicable. Our team will guide you through the next steps for return, exchange, or refund eligibility based on our internal quality checks.

For hygiene and safety reasons, certain product categories may not be eligible for return. Any such exceptions will be mentioned on the product page or at checkout where possible.